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We deeply regret the travesty caused by the bus shortage yesterday.
Although we received absolute positive confirmation in the months, weeks, days, and hours before the race from our contracted 3rd party that 52 buses would service our event, only a small fraction of those buses arrived. When it became clear that our contractor failed to deliver services as agreed, it was determined that there was no possible way to hold the half marathon under the time constraints of our permit.
With that being said, we wish to express that we take full ownership for what happened. We are ultimately responsible for executing the event that was promised and paid for, regardless of the complete failure of any 3rd party.
We have therefore made the determination to refund 100% of the entry fees of those who were affected in both the half and full marathon. Because we do not store credit card information, we will be developing a web page to facilitate the refund process. As such, we will be sending an email before July 27 to all affected runners with an individualized link that you can click to process the refund to any credit card you wish. Alternatively, affected runners may choose to accept a complimentary entry to any of the 2015 or 2016 REVEL events. Information regarding how to complete this process will be included in the forthcoming email.
We realize that this small gesture does not compensate for the time and money that you invested in this experience but hope you will accept the refund with our sincerest apologies.
– The REVEL Team